Shipping Policy

• At Finest Ceylon Cinnamon, we prioritize the timely and efficient delivery of our premium cinnamon products. Understanding the importance of logistics in the e-commerce landscape, we have established a comprehensive shipping policy designed to meet the needs of our customers while ensuring the integrity of our products.
• All orders are processed within 1-14 business days. During peak seasons or promotional events, processing times may extend slightly, but we strive to keep our customers informed of any delays. Once an order is shipped, customers will receive a confirmation email containing tracking information, allowing them to monitor the status of their shipment in real-time.
• We offer a variety of shipping options to accommodate different preferences and timelines. Standard shipping typically takes 5-7 business days, while expedited options are available for those requiring faster delivery. It is important to note that shipping times may vary based on the destination and the carrier's operational capabilities.
• Shipping costs are calculated at checkout based on the weight of the order and the selected shipping method. We aim to provide competitive rates while ensuring that our products are packaged securely to prevent damage during transit. All shipments are carefully packed to maintain the quality and freshness of our cinnamon products.
• In the event of an issue with your shipment, such as a lost or damaged package, we encourage customers to contact our customer service team promptly. We will work diligently to resolve any shipping-related concerns, ensuring that our customers receive their orders in a satisfactory manner.
• International shipping is available for select regions. Customers should be aware that additional customs duties and taxes may apply, which are the responsibility of the recipient. We recommend checking with local customs regulations to understand any potential fees before placing an order.
• Overall, our shipping policy reflects our commitment to providing a seamless shopping experience for our customers. By prioritizing efficiency and transparency, we aim to ensure that our premium cinnamon products reach our customers in optimal condition and within a reasonable timeframe.

Countries we ship

Below countries covered by our Courier Partners (may require additional information or documentation by local authorities). Please contact us at orders@dilmahtea.com.

Below Countries that require a special import license to be held by the recipient or have restriction on online tea purchase. Please contact us at orders@dilmahtea.com to place an order.